XL Group reveals ERM management changes
XL Catlin has adopted an online claims reporting tool in the North America with the intention of helping clients quickly and easily submit notification of their marine insurance claims.
Powered by software/service platform RightIndem, XL Catlin’s marine loss reporting tool streamlines the whole notification of loss process, letting clients immediately share details and visual information about an incident to start the claims management process.
“With increasing trade, waterway traffic and construction activities throughout North America, maritime and other related industries are experiencing a considerable increase in activity, driving the demand for quality marine insurance coverage, particularly inland marine coverage in the US,” said Anne Marie Elder, XL Catlin’s chief underwriting officer for marine in the Americas. “We need to be ready to expeditiously address any potential claims for our growing marine client base and that starts by making it easy for our clients to report a loss.”
“The notification process is what gets the ball rolling; it starts the whole claims resolution process,” said Conor J. Murray, head of marine claims – North America. “By adopting this platform, our marine clients can now report any incident in real-time, directly from their computer or smart phone, any time of day. We understand that losses don’t happen solely during business hours and we want to make sure we can go the extra mile and be available to our clients 24/7. Receiving this information quickly will help our marine claims team assess the claim straightaway to bring us closer to resolution quickly.”
XL Catlin,marine, claims, tool, team, North America