Hiscox accesses new insurtech conversation platform


Hiscox has brought in a new intelligent messaging solution for its customers, created by Boston-based insurance conversation platform Hi Marley.

According to Hi Marley it is the first intelligent conversation platform specifically built for the insurance industry and will enable Hiscox’s customers to communicate via text, share photos and documents, receive proactive updates on a claim and get real-time answers to questions through artificial intelligence. Customers can communicate at their convenience, and get their claims resolved more quickly.

 “Many of our clients are entrepreneurs and small business owners who are inspired to take risks. When    the unexpected happens, we need to move quickly to handle their insurance claims and minimize the disruption to their businesses,” said Jeremy Catlin, vice president of claims for Hiscox USA. “The Marley platform will help us deliver on our commitment to outstanding customer service, providing a customer-centric claims process that is simple and efficient.”

“Hiscox is known for being one of the most innovative and forward-thinking companies in the insurance industry, and is an ideal partner for our product’s cutting-edge capabilities,” said Michael Greene, chief executive officer of Hi Marley. “We love their vision of encouraging courage, which is right in line with our core values. We are thrilled to offer our services to help them do what they do best – take care of the people who count on them.”

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