Hiscox appoints US chief operating officer

Bermuda-based specialty re/insurer Hiscox has appointed Leigh Hellrung to chief operating officer in the US. Hellrung will serve on the Hiscox US leadership team and will report to Kevin Kerridge, CEO of Hiscox USA.

Hellrung will lead all aspects of the US operations across service delivery, strategy, transformation, data, and process excellence. Prior to Hiscox, Hellrung held customer experience, service delivery and strategic operations leadership roles with Farmers Insurance and Zurich Financial Services. In her most recent role, she was responsible for 500 employees and all aspects of the customer and agent service experience. Prior to that, Hellrung led enterprise-wide technology transformations in billing, payment, and customer experience domains. Hellrung earned her Bachelor of Arts degree from the University of Notre Dame and holds an MBA from the University of Pennsylvania Wharton School of Business.

“Leigh has earned a well-deserved reputation as an inclusive, transformational leader, with a glittering track record of creating best-in-class customer experiences,” said Kerridge. She’s joining a team that shares her passion for delivering impactful touchpoints with our customers and crafting moments that matter, and I have no doubt that Leigh will be a driving force through our next phase of growth in the US business.”

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