Markel International restructures claims management team

Markel International has formed a new leadership team for claims across its wholesale and national markets businesses.

Chris O’Shea has been appointed as claims director for wholesale, while Sarah Wilcox becomes operations director for claims, continuing to build on claims efficiency and data management. Richard Napoli has been named claims and legal services director for national markets, with his UK responsibilities expanded to include oversight of Canada and Europe.

O’Shea was appointed as head of reinsurance claims for Markel in 2016 and was also given charge of claims for specialty and financial lines in January this year. He has over 19 years of technical claims handling experience in the London Market.

Wilcox has 30 years’ experience in the insurance industry, the last 16 of which were at Markel, heading up underwriting support and change management before her move to claims to manage the volume claims team.

Napoli has been at Markel for nine years, having trained at Irwin Mitchell. He was recently promoted to head up both the fee paying legal team and claims for national markets, UK.

William Stovin, president of Markel International, said: “It has become increasingly apparent that we need to be more strategic in the claims support we provide.”

The new leadership team provides more specialised and tailored management for the different areas of the business, he explained.