Insurers looking to keep hold and build on market share need to make the best use of ‘big data’, Fitch Ratings has claimed.
According to the ratings agency those that fail to keep pace risk being marginalised or being pressured to consolidate. The areas that are likely to be transformed include distribution, risk selection, pricing and claims management.
Fitch points out that the insurance industry's core functions historically used large volumes of data to assess and price risk and predict future claims experience. However, insurers have lagged behind companies in other sectors when it comes to adapting their business models to rapid technological change. Expansion in computer processing capabilities, data storage capacity, the proliferation of internet use and the development of "smart" devices has created new opportunities for insurers to access and process information.
The ratings agency now claims that the gap is starting to close now that insurers have realised the potential of modern big data, but it has helped leave the door ajar for outside technology disruptors, which Fitch believes will play a meaningful role as either direct competitors or technology partners to the major insurers.
Improving risk analysis and pricing is the most obvious potential for big data, Fitch claims. The company says that non-life insurers have made the most progress so far, using data analytics and predictive models for greater price segmentation and optimising claims management. Significant opportunities in auto insurance lie with telematics technology that monitors driving behaviour and generate a plethora of data to assess driver safety. Life insurers see similar potential in wearable devices that can help assess a customer's lifestyle and health, enabling more accurate pricing.
Fitch said that it expects early movers to gain a significant advantage, with the reward on technology investment increased by scale and network benefits. Those who reach critical mass first can pick the best risks and achieve operational cost efficiencies compared to the laggards. Smaller insurers that lack the resources to invest are most at risk. Benefits from scale tied to greater technology use and investment will also contribute to further M&A activity in the sector.
Fitch Ratings, Big data, Insurance